Project Description

Significant advances have been made in the conduct of travel and activity surveys over the past twenty years. Over these same twenty years, the concepts of Total Quality Management have made major inroads into Western management practices. A by-product of this concentration on quality practices has been the development and promulgation of a range of quality "standards", through a variety of national and international organizations, especially the International Organization for Standardisation. (ISO) quality standards. The purpose of this project is to apply the concepts of ISO Quality Standards to the design and administration of travel and activity surveys. While the application of the ISO9001 principles is not straightforward in all situations, it is concluded that ISO9001 provides a useful framework for the development of quality standards for travel and activity surveys.

Publications

Richardson, A.J. (1996). "Quality Assurance Norms for Travel and Activity Surveys". 4th International Conference on Survey Methods in Transport, Steeple Aston, Oxford, UK.

Richardson, A.J. (1997). "Guidelines for Quality Assurance in Travel and Activity Surveys". Keynote paper, International Conference on Transport Survey Quality and Innovation , Grainau, Germany. (pdf, 88k)